ISO Certification for Education Industry

The education industry is an important industry with the primary objective to provide knowledge and skill to the community. The education industry consists of kindergarten, elementary school, secondary school, community college, universities, driving academies, skill learning centers, tuition centers, etc. Education industries play an important role in providing resources of human capital for the market. It also becomes one of the indicators for economic development in the countries.

Nowadays, the education industry struggles to deliver its purpose due to the global pandemic issue, poor management, old technology, and limited resources. The pandemic of COVID-19 had affected the education industry and changed the method of education. Most education organizations were forced to close and change to online classes. It became a challenge to those organizations which is lack of technology knowledge, skill, or resources. Besides, education is a type of service, customer satisfaction is very important to the business. In order to have better customer satisfaction, safeguarding the quality of service is important.

Among all ISO certifications, ISO 9001 certification is the system that is widely implemented in the education industry. The implementation of ISO 9001 can help the education industry to improve the quality and improve its performance.

ISO 9001 is an international standard for Quality Management systems (QMS) published by ISO (International Organization for Standardization). This standard is applicable for all sizes of organizations and all sectors.

Benefits of ISO 9001 for the education industry:

1. Improve Risk Management – Implementation of ISO 9001 can help the educational institution to identify and manage its risk. This can help the institution stay ahead and have a good proceed to mitigate the risk and probably can turn the risk to become new opportunities.
2. Fulfillment stakeholder’s expectation– The organization needs to identify the stakeholder’s needs and their expectation then find a solution to fulfill it.
3. Increase the images and reputation of the institution– Implementation of ISO 9001 in the institution, can prove that the institution has a quality management system in place in the organization. This can increase the reputation and branding of the organization to the public.
4. Increase the effectiveness and efficiency – With the implementation of ISO 9001 it requires the institution to set up their standard procedure. The standard procedure can improve the effectiveness and efficiency of the daily workflow. Everyone is follow the same procedure for work. When there is an error happened in the procedure, then the procedure will need to improve to have a better procedure.
5. Continue to grow and improve – In ISO 9001 which is based on the plan-do-check-act model. So, the institution will need to check and evaluate their result of work. If found any non-conformance, then corrective action will be required. This can help the institution to keep growing and improving.
6. Increase customer satisfaction – the feedback of the client is recorded, evaluate and analyze for improvement of customer satisfaction.