Quality Policy
Pearl Certification Sdn. Bhd. (PCSB) ’s mission is to help customers’ achieve business excellence towards sustainable long-term growth, with cost effective solutions customers are recognized as the industry standard for excellence. We will distinguish ourselves through dedication towards improving our customers’ Quality and Food Safety Management Systems. We will foster developmental relationships with the customers we serve to achieve customer satisfaction.
Our logo shall be perceived as a symbol of Quality and Integrity.
- We will develop partnerships for improvements and promote long-term relationships.
- We will conduct our business activities and ourselves honestly and ethically.
- We will promote continual improvement for our customers and ourselves.
- We will foster good internal relationships with all employees.
- We will recognize the need for balance in personal and professional demands; and we will insure that opportunities and resources are available to allow us to succeed as a team of dedicated professionals and to enjoy the journey to success.
PCSB will apply the principles laid out in our policy statement and administer the systems in this manual in a fair and non-discriminatory manner.
Certification Policy
Staff, Auditors and Sub Contractor Requirements
All information received by or available to PCSB, staff, auditors, sub-contractors or committee members (in whatever format) received in conducting audit activities, or during other certification activities, or during any dealings with an organization for any other reason shall be regarded as strictly confidential and shall not be divulged to any 3rd party (unless specified in ISO 17021-1:2015) without the express permission of the organization or individual concerned. The requirement to keep confidential any information will also include any organization that has a legitimate right to audit or inspect PCSB. Where PCSB, is required by law to release confidential information to a third party the client or individual concerned shall, unless regulated by law, be notified in advance of the information provided However where the organization is seen to be operating contrary to legal requirements or has operating practices which pose a danger to staff, customers or the environment PCSB, reserves the right to immediately report any such incident to the relevant authority. Any such reporting will only be undertaken with the permission of General Manager
Access to Records
All records will be retained in a secure manner, only accessible to authorized staff via either paper records or password controlled electronic records. Sub-contractors will be limited to accessing information produced by them in conducting an audit. Records will only be made available to organizations who can demonstrate a legitimate (and legal) right to view those records and specifically to Accreditation Bodies (Department Standards Malaysia.
Confidentiality Declarations
All staff, auditors, sub-contractors, General Managers and Committee Members will be required to agree to PCSB, confidentiality policy and sign a confidentiality agreement. Sub-contractors will also sign an agreement which also contains the responsibility to maintain confidentiality.
If you would like to check the validity of the certificate, kindly email to admin@pearl-certification.com.
Pearl Certification Sdn Bhd (1311494-U)
153C, Jalan Kenari 23a, Bandar Puchong Jaya, 47100 Puchong, Selangor, Malaysia.
Email : info@pearl-certification.com
Tel : +603-8080 6835
