FAQ

ISO stand for International Organization for Standardization, is an independent, non-governmental international organization with the membership from different national standard bodies. ISO now currently has 164 members.

It’s members brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.

ISO standard give world-class specifications for products, services and systems, to ensure quality, safety and efficiency. They are instrumental in facilitating international trade.

ISO has published 22534 International Standards and related documents, covering almost every industry, from technology, to food safety, to agriculture and healthcare. ISO International Standards impact everyone, everywhere.

Among all the standard, the Most popular management System is ISO 9001 Quality Management System and ISO 22000 Food Safety Management System.

You can refer more detail process below.

• Process to get ISO 9001 Certification
• Process to get ISO 22000 Certification
• Process to get HACCP Certification
• Process to get ISO 45001 Certification

Planning to apply ISO 9001 Certificate for your organization?

Key tips

Tip 1 – Define your objectives. Why do you want to implement the standard?

Tip 2 – Ensure senior management is committed. It is crucial that everyone is supportive of the initiative and its objectives. The publications Reaping the benefits of ISO 9001 and ISO 9001: Debunking the myths may help with this.

Tip 3 – Identify your organization’s key processes for meeting your objectives and customers’ needs. Within each of these processes, ensure you understand your customers’ requirements and can guarantee that these are met. This will form the basis of your quality management system.

ISO Certification body is an independent company that conduct ISO Certification audits. An organization which would like to achieve ISO certification will need to audit by certification body. ISO Certification Body is certified by accreditation body to conformed to ISO/IEC 17021 and make sure they continue to meet standards.

ISO Certification Body will issue the ISO certificate to the organization, if the audit is successfully complied.

ISO Certificate is usually valid for 3 years, but every year certification body will need to conduct the Surveillance audit to ensure the organisation is still follow the ISO requirements.

The Department of Standards Malaysia (Standards Malaysia or DSM) is the National standards Body and the  National Accreditation Body, providing confidence to various stakeholders, through credible standardization and accreditation services for global competitiveness. Their Vision is to be “Accepted by Malaysian, recognized by the world”.

Step 1 : Email to [admin(at)pearl-certification.com] Certification Manager (within 30 days) with cause of dissatisfaction

Step 2: Certification Manager will prepare a dossier for the Appeal Committee & supporting evidence

Step 3: Certification Manager examine and identify any non-conformity

Step 4: Certification Manager conduct Appeal Committee with at least 2 independent IIC members

Step 5: complainant and the PCSB auditor shall state their case in private

Step 6: Appeal Committee validating and investigating

Step 7: Appeal Committee vote

Step 8: Appeal Committee make decision based on majority vote

Step 9: Certification Manager inform appellant with decision and reason

Step 1 : Email the compliant to [admin(at)pearl-certification.com] Certification Manager

Step 2: Certification Manager check whether:

a) the company is certified by PCSB –> Continue Step 3

b) the company is not certified by PCSB –> Inform complainant that is not our certified customer

Step 3: Certification Manager acknowledge the complaint and investigate

Step 4: Certification Manager explain that PCSB will not become a party to the dispute

Step 5: Certification Manager write to the company explaining that a complaint has been received

a) if normal compliant, will be review in next surveillance audit

b) if serious compliant, will arrange a special visit

Step 6: Certification Manager file the compliant

If client’s certified management system is consistently failing to meet the relative standard in terms of compliance and effectiveness, or client has postponed the audit beyond the required assessment frequency for their surveillance audit or re-certification audit, it may affect their certification and cause suspension. The certificate will be temporary invalid, if it’s in suspension mode. The suspension issue have to resolve within 6 months to restore back the certification validity. If fail to do so, the certification will be withdrawn.

If your company are certified by Pearl Certification, you can use the Pearl Certification’s certification, mark or logo with follow below rules.

• The certificate shall only be displayed at the location applicable to the certificated scope of supply.
• The certificate shall not be used to imply certification of any location other than that detailed on the certificate.
• The certificate shall not be used in any way to imply product approval.
• The certification mark shall always be used on certificates issued in conjunction with the Client’s name and have the certificate number adjacent to it.
• The certification mark may be used on stationery, such as headed letter paper and advertising brochures, and only in connection with the International QMS Standard scope of supply listed on the certificate.
• The certification mark shall not be used on flags, buildings, vehicles, packaging, directly on products, nor on promotional products such as calendars, diaries, coasters, etc.
• The certification mark shall not be used in any way to imply product approval, nor on documentation such as test certificates and certificates of conformity.
• The certificated Client shall, upon reasonable notice, discontinue any use of the mark which is considered to be unacceptable to Pearl Certification.